Certified Facility Manager (CFM) Practice Exam

What is the correct order of priority a facilities manager should use when addressing maintenance tasks?

1. Service, legality, safety

2. Legality, service, safety

3. Safety, legality, service

4. Service, safety, legality

The correct answer is: Safety, legality, service

In the field of facility management, the priority order when addressing maintenance tasks is crucial for ensuring a well-functioning and safe environment. The correct order of priority is safety, legality, and service. First and foremost, safety takes precedence. A facilities manager must ensure that all maintenance tasks do not pose any risks to the health and safety of occupants, employees, or visitors. This includes addressing issues that could lead to accidents or injuries, as well as ensuring compliance with safety standards and regulations. Following safety, legality is important. Facilities managers are responsible for adhering to various codes, regulations, and laws that govern building operations and maintenance. This includes ensuring that all maintenance practices comply with local, state, and federal laws, which may cover everything from environmental regulations to labor laws. Lastly, the order of priority includes service. While maintaining a high level of service is important for operational efficiency and tenant satisfaction, it comes after addressing immediate safety concerns and ensuring compliance with legal requirements. Once safety and legality are assured, the focus can shift to maintaining the facilities to ensure they meet the needs of users effectively and efficiently. This prioritization reflects the comprehensive responsibility of facilities managers to protect people, comply with regulations, and provide high-quality service.